Right of withdrawal
As of June 14, 2014, a customer who has purchased a good or a service by distance selling or through door-to-door sales will have :
- 14 days to retract (instead of 7 days currently ). This period starts from the receipt of the goods (or from the signing of the contract for the purchase of a service or a service).
- and a period of 14 days from its withdrawal to return the package .
Companies of course retain the possibility of setting a longer reflection period.
Please note, only orders concluded after June 14, 2014 are affected by the new law.
Good to know: Certain goods and services are excluded from the right of withdrawal (for example: purchase of tickets for shows). When it is impossible to withdraw, the professional must inform his client.
Let's remember that:
- distance purchase refers to an order placed by Internet, telephone, mail or fax.
- the purchase in an unusual place of sale (called by law "off-premises contract") , is a contract concluded between a professional and a customer in a place other than the one where a sale is generally carried out (store for example). The formula therefore targets door-to-door sales (by telephone or direct contact) or at the workplace, or even purchases made during a "commercial" excursion organized by the professional or after a telephone request to go to a point of sale. .
On the other hand, purchases made at exhibitions and fairs are excluded from the right of withdrawal . However, the professional is required by law to inform their clients in a very legible manner.